TERMS & CONDITIONS

About Us

This website is operated by LUZ GROW SL, a company registered in Spain.

NIF: B88739834

LUZ GROW SL sells beauty and skincare products through this website.

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Orders

By placing an order, you confirm that the information you provide is accurate and complete.

Once your order has been placed successfully, you will receive an order confirmation by email.

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Prices & Payments

All prices are displayed in euros (€). Any applicable taxes and delivery charges will be shown before you complete your purchase.

Payment must be made using the payment methods available at checkout.

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Cancellation, Returns & Refunds

Customers have the right to cancel and return eligible orders in accordance with applicable Spanish and EU consumer protection law.

Please see our Shipping & Returns page for full details of our cancellation, return and refund procedures.

For hygiene and safety reasons, opened or used cosmetic products cannot normally be returned unless the product is faulty or was supplied incorrectly.

If you receive a damaged or incorrect item, please contact us as soon as possible.

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Shipping

Orders are normally processed within 1–2 business days.

Delivery to mainland Spain normally takes 2–4 business days after dispatch.

Shipping costs are shown at checkout before payment is completed.

Delivery is made by our appointed delivery carrier.

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Contact

For questions about orders, payments, delivery, cancellations, returns or refunds, please contact us using the contact details provided on our website.

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Applicable Law

These Terms & Conditions are governed by the applicable laws of Spain and the European Union.

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